At SNet we are Managing AMC Contract in 3 steps
* Once Clint Approve Quote SNet audits client infrastructure and workout on expected changes, Suggestion and discusses with client for routine problem issues.
* SNet technical team work out on client infrastructure and come up with best possible solution for client and arrange appointment with client for authority to access and possible changes in infrastructure.
* After fix up all possible changes SNet install one small application in client PC which is connected to internet for giving Remote Support.
After competing AMC Step, SNet monitoring your infrastructure remotely and if getting any problem we try to fix up remotely. Generally after this three step client not getting more problem except some major problem or interference of networks.
* Data loss
* Interference of networks and etc on client demand.
We provide one separate number to our client to directly talk with the excepts. So client get easy communication and sharing info related to problem or requirement
Generally we are trying to lock your complain and try to fix up as soon as possible through remotely.
If in any condition problem not fix up remotely we are transferring call to our field support engineer and in 10 hours SNet attaining your complain onsite.
* Reduce IT costs significantly with a proactive approach that identifies and resolves issues as they arise (often before they arise)
* Prevent downtime and ensure network security with proven, pro-active protection from all * incoming threats such as Spam, Viruses, Trojan Horses and Worms
* Feel unlimited confidence in your IT solution with real time monitoring of your network, internet connection and backup system
* Complete transparency with detailed reporting on all actions taken, downtime and solutions. You know what you’re getting for what you pay.
* Fast resolution of network and workstation issues with Live Help Desk and Remote IT Support
In short, SNet is like having your own IT department for one low fixed cost, customized to your organization size and needs so your solution is not too big, not too small, but just right.
* Infrastructure Development
* Bandwidth Management
* Wireless Solution for Connectivity P2P AND P2MP
* Hotspot Wi-fi Campus Access Solution,
* Structured cabling, networking, workstation maintenance.
* And many more related to IT support and Solution.
SNet believe in giving cost effective & high performance solution for client, after all we care for your business needs to step up with the newest technology.
* SNet engineer visit once in every month onsite for routine audit of Client infrastructure.
* In wireless device we covered only basic service, firmware up gradation, POE.
* SNet not cover any wireless fault related to chip level, fire or lighting damage, or stolen issues and etc.
* If hardware supply by SNet then we are completely take care of your devices as per standard warranty. And if not then we are look forward to client and advice client to follow up with your vendor from you purchase the device.
* If any problem related to wireless device and client phase link down, SNet giving you backup link and up link as soon as possible. And SNet not charge for that just giving client a backup and when device repaired we take back our backup link.